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September
25, 2003
FusionWorks capitalizes on important
market needs
By: RODRIGO LOPEZ CHAVEZ
In order to have a successful business, there are many
elements that have to come together. However, none seems more important
than having an actual niche in the market.
This has proved true for the people at FusionWorks, as business has
experienced unexpectedly large growth in a short time. Jorge Mejia,
the company’s general manager, told CARIBBEAN BUSINESS: “We
started in April 2002 with five people and no clients. Now, we have
20 [employees], and we serve more than 25 clients.”
FusionWorks is an independent company that offers various services,
like business & technology advising, strategic business planning,
mechanization planning, applications implementation & maintenance,
database maintenance, and Web design. “We are basically a service
company that implements business applications,” said Mejia.
“We work with the client. As a consultant, you sell knowledge,
and the only way clients retain what they buy is if you transmit that
knowledge to them,” said Mejia. According to Mejia, change management,
which involves the client’s adoption of a new method of doing
things, is especially difficult.
He said, “We also have strategic alliances that increase the
inventory of skills available to our clients.” These alliances
allow FusionWorks to have a presence in Panama, the Dominican Republic,
and the U.S. mainland.
“We saw a need in the market for companies that were independent
from software developers. This type of company would be able to provide
[implementation] services,” said Mejia. He also said, “Being
our client means getting real solutions at a reasonable price and
with greater objectivity. That’s why we have been so successful...Most
companies out there rely more on technical knowledge.”
FusionWorks operates three basic technologies: Oracle, Microsoft,
and PeopleSoft. In the case of Oracle, one of the programs used by
FusionWorks is Sense Software, useful for human resources and payroll
tasks. Profits is a program based on PeopleSoft technology, useful
for managing and developing budgets.
However, despite its knowledge of these technologies, Mejia said FusionWorks
usually adapts to clients’ technology, executes the implementation,
and provides support & maintenance. “Our core business requires
added skills, such as project management, operations analysis, process
engineering, and change management. Some clients even request those
services independently,“ Mejia said.
He said there is a gap between the level of technology sophistication
acquired by businesses and the level of knowledge employees have to
use these technologies. “Sometimes we find employees only use
20% of a given technology. Other clients can use 60% of a given technology
at one point, but they lose that ability because they don’t
have continuation plans,” said Mejia.
www.puertoricowow.com
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MORE NEWS |
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• August 9, 2007, Fusionworks, Inc. became a Microsoft Certified Partner for Dynamics. 
• April
20, 2007. Fusionworks celebra su 5to Aniversario y la inauguración de oficinas.
•
April 21, 2005
Fusionworks, Inc., has
been selected as finalist of the Ernst & Young Entrepreneur
of the Year Award.
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•
April 21, 2005
Fusionworks, Inc., has
been selected as finalist of the Ernst & Young Entrepreneur
of the Year Award.
• April 28, 2005
Fusionworks leaps from zero to growing 30% per year
•
March 18, 2004
FusionWorks provides business applications that improve
clients’ operations
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